The most demotivating part of Harper’s job is feeling like your work and efforts aren’t being recognized as well as feeling helpless and like you’re not getting the help you need in order to finish your tasks on time and stay organized. To fix this I would suggest for David to work on his communication skills, even if he also has a lot on his plate. as the one in charge of overseeing the team, its his job to make sure everyone feels like they’re being heard, understood, and appreciated. He should request for another person to be hired so Harper and the rest of the team don’t feel overworked and stressed out. If the company loses Harper, that’s more workload for the rest of the team causing them to become more overworked and potentially losing more employees. However, hiring someone else is also going to take more time and money for training etc. Also, given the fact that Harper has been working in that position for a few years, its going to take awhile for the new hire to learn everything and they might not be as good which can slow down the whole team.