Author Archives: Edward Quinn

Retention

  • What do you think is the most demotivating part of Harper’s job? Harper Jones is overworked, under appreciated, and seemingly, on an island of one at her marketing coordinator position with Marketable. Personally, if I had to chose but one “demotivating factor” in Harper’s world of work, I think that the most demotivating part of Harper’s job is the lack of open communication with her supervisor, David. Previously, Harper was able to communicate and commune with her previous supervisor Jose, and now, her new supervisor, David, oversees her entire team of 6 other employees and, unfortunately, he “seems unavailable.” So, not only is Harper overworked, but she isn’t able to check in with her boss to communicate how she (he?) is feeling in terms of the workload, let alone “break bread” and commune as humans need to do! That sucks! I hope I am always able to communicate with a future boss, and I hope if I’m the big boss person I can always try to maintain extremely open, frank, and if need be, brutally honest, lines of communication with my employees and teammates! This is so vital, as it forms the basis of good teamwork, from which other factors like recognition, incentives, and checking in with each other on workload in turn flow from open communication!
  • If you were an HR manager meeting with Harper’s supervisor, David, what advice would you give to help them re-engage Harper? If I was an HR manager meeting with Harper’s supervisor, David, I would advise that David begin checking in–sincerely–with his staff! This could be taking each member for coffee (might I recommend moonraker coffee roasters 😉 ), a meal, or just an informal check in where David drops the airs and lets guard down so folks feel comfortable being honest with how they are doing / feeling / and operating at work. Moreover, I would also recommend David pull his face out of the desk to begin recognizing employees for their contributions! This could be a quarterly, monthly, bi-weekly type event — it could be in person, via email, the sky, as they say, is the limit! We all thrive on feedback, especially positive feedback, and this public recognition not only rewards hard work for the employee receiving it, it can inceptive others to roll those sleeves up and hustle harder, among other benefits. David could also look at other benefits, perhaps as simple as offering more money, but moreover maybe other benefits that would really help people, like a flexday off to get pesky errands out of the way (has anyone else had a check engine light on for months and not had time to bring a vehicle to a mechanic, or to get a proper haircut, lol?).
  • What would be the downside of losing Harper as an employee? The downside of loosing Harper as an employee is manyfold–for one, Harper has been with Marketable for 4 years, so she has presumably gained a lot of institutional knowledge that helps the work get done, and loosing her (him?) means that Marketable has to not only hire but also train a new employee which takes not only time and energy away from the workload, but cold hard cashish! Moreover, quitting employees are like a “morale virus” that attacks the host, and other employees are apt to begin quitting as well, compounding the problem! Further, loosing Harper could mean competitive advantage for a firm hiring her that can leverage her skills to compete more effectively for business and clients that Marketable is working with.

The Founder

  1. What makes Ray Kroc and the brothers different from each other? The brothers were very different in that while Dick and Mac were very focused on developing the brand of McDonald’s and making the best product, Ray was instead focused on how they could make the most money from the concept and in order to do that, how to scale into many more restaraunts, ethics be damned.
  2. Do you think the McDonald’s brothers did the right thing by selling out to Ray Kroc? Did Ray Kroc give the brothers a good deal? Yes, as a good capitalist, I think that the McDonald brothers did the right thing by selling out to Ray in order to grow the business. I love my McDonalds drive thru when I drive cross country on a military move, and I couldn’t get my delicious 2,000 calorie meal all without leaving my car if that sellout didn’t happen! Anyone that says any different about how easy and completely terrible the Mickey D experience is forgets they also stop at a Walmart for late night emergency purchases, and they also probably walk by the small Mom and Pop stores on Main Street on the way home to make sure their Amazon package wasn’t stolen. What is our culture / society except the lowest common denominator and easy (lazy?) habits, at least from the macro perspective? For real. And yes, Ray did give the brothers a good deal, as judged by the price at the time. That is, he had the balls to have the baby & take the risk to grow the business into an all American powerhouse, quality and morals be damned, because they don’t pay, at least not at scale, while the brothers were too focused on quality and doing things “right.”
  3. How did the local store franchisees make money? The local store franchises made money based on food sales, all of which was run from a top down control to help standardize the product so that middle class aspirants could open and run their own “restaurant” without having a culinary background.
  4. How did Kroc make money? How was that different than the franchisees, running the local stores? Kroc innovated after realizing that he was really in the real estate business in terms of owning the spots where franchises could setup shop, where they would run the business and he could collect that mailbox money rental payments and still have some control over how the businesses were run and standardized.
  5. Does this film change your view of McDonald’s? These facts don’t change my view of McDonalds — it represents the vapid BS of modern America, in my view — watching this film only reinforced my desire to be equally as ruthless and amoral if I have to be in order to not get eaten by a hungrier shark in the business world. I guess I’m less hungry whenever I see a Golden Arch, but I’ve always known Mickey D’s was glamour, glitz and camera tricks, and unhealthy to boot. I don’t want to operate or even think about running a completely ruthless enterprise, but it seems like the single most important “virtue” of the successful American entrepreneur is the the ability to shake off self-doubt and stay persistent, even if you are a jerk…

Ethics

For this weekly assignment, I choose to use my coffee import and roasting business called Moonraker Coffee Roasters (moonrakercoffee.co)— I make most of the daily business decisions, and from the start, my partners and I were very concerned about our social responsibility—this purpose was two-fold: so  we could feel like we were staying true to our personal values, and because this is good business this day and age among Gen Z and millennial customer base!  Consumers are truly paying attention and directing their hard-earned money to brands they feel embody upright values and who examine their social impact.

From the very start, when we were brainstorming and fleshing out our strategy and differentiating factors and features in the coffee, we began forming up our business plan which encompassed our corporate vision and mission statement.  In this process, we realized that by partnering with coffee farmers directly we could not only obtain access to some very high-grade coffee that customers would probably enjoy more over other beans, but furthermore, we could actually ensure more money went to the farmers instead of big corporate coffee brokers who act as middle-men in the supply chain.  This is pretty rad!  Basically, it means thousands of dollars more per hectarea of coffee planted for the farmers, all of whom are what are known as “small holder” farmers meaning they own about 10 acres of land or less.  So this is a major improvement for the farmer and family, and several farmers have now circled back to us showing us some of the new drying and de-pulping machinery they have been able to purchase thanks for receiving a small premium in the coffee price!  

We are working on trademarking the term “Beyond Fair Trade” right now as we work to partner with farmers, as we are now working to determine how each farm partner is actually paying the coffee harvesting staff.  Typically the coffee harvesters are seasonal workers who come from economically marginalized communities.  For instance, in Panama, the coffee is almost exclusively harvested by an indigenous group known as the Ngobe-Bugle, and what our farm partners there told us was that instead of paying the workers more per pound of coffee harvested, what the workers actually really needed was some adequate housing with child care so that men and women could work during the day and have a safe and dry place to sleep during the “cosecha” or harvest season.  This was very interesting to hear and we are now working with one farm to create a fund to create child care options for the workers!  

All in all, there is so much need in the world, both at home and aboard, and I think businesses are waking up to the impact they can have for good—and as consumers, if we demand and reward those who examine social impact, we can create better outcomes for communities.  In Pennsylvania, where we incorporated Moonraker, there is even a default option with the PA Secretary of State to form a “B Corp,” which states that in addition to making a profit, the purpose of the business to is to create a positive benefit to the community!  We are actually working on our first annual social impact report for Pennsylvania’s legal requirement, but it was so wonderful to see the state making it one of several default choices to incorporate as a B Corp.  Our next goal is to work towards B Corp certification from B Lab (https://www.bcorporation.net/en-us/), but this is an expensive and time-consuming process and a goal we have set for the next year and a half.  Overall, going forward, in addition to paying fair wages here in the US for our employees, Moonraker has set a goal to partner with farmers who “get it” in terms of long term social impact and using business as a force for good.  This “conscious capitalism” approach is entirely mutually beneficial, as it helps differentiate our coffee brand from other cut-rate, commodity grade coffee roasters out there, and I am going to recommend that we double down on really interrogating our farm partners on how we can ensure the marginalized workers can receive education, training, or increased wages so that the premiums paid for coffee do in fact have positive social impact.

Edward Quinn

Hi! My name is Ed Quinn, I am a recent Coast Guard veteran that worked on ships as part of the navigation and law enforcement teams. I am originally from Philadelphia, but I am working in New York several days a week and I commute a lot. I am married and have a new baby girl named Remi; my wife and I love to hike and to go to the beach when we can. I am also heavily addicted to surfing, I started about 10 years ago when I was in the Coast Guard and now its always on my mind. I love to surf at Rockaway Beach, and in Atlantic City, New Jersey closer to home. I am studying Entrepreneurship and I just started a coffee roasting and importing business called Moonraker Coffee Roasters. Here’s my BMCC email: edward.quinn001@stu.bmcc.cuny.edu