Starbucks has been part of my life for a while now. I go there daily to get my morning coffee and get greeted by amazing baristas. I also used to work there, so I know how hard it sometimes gets. However, Starbucks always supported us to get through tough times.
Starbucks is mainly known for its excellent customer service, and its slogan is “To inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time.” When I first got hired, I had to complete a training module about sexual assault and how to prevent that. While training, the main thing they taught us was customer connection. Another thing my manager told me was Starbucks tries to help its employees in every way possible. For example, employees had healthcare, free Lyft depending on the store’s location, free therapy, and many more. Before, Starbucks used to get many reports on employee relations issues. To fix this, they encourage employees to speak up and educate them on what is right and wrong in the work environment. Starbucks also commits to access and disability inclusion; you can work at Starbucks even if you have a physical disability. In addition, Starbucks doesn’t discriminate if you are a felon.
Starbucks cares about its Corporate Social Responsibility(CSR). CSR’s primary goal is to have a positive impact on communities. Starbucks partners up with community stores to help nonprofit organizations. “The nonprofits these stores work with offer services aimed to meet the needs of the communities they’re located in. Starbucks in turn donates $0.05 to $0.15 per transaction to the nonprofit partner.” In 2004, Starbucks launched an ethical sourcing approach called Coffee Farmer and Equity (C.A.F.E) practices. “C.A.F.E. Practices is a verification program that measures farms against economic, social and environmental criteria, all designed to promote transparent, profitable and sustainable coffee growing practices while also protecting the well-being of coffee farmers and workers their families and their communities.” (C.A.F.E) ensures their coffee and tea are dependably and ethically produced.
As for environmental sustainability, by 2030, Starbucks is committed to reducing carbon, water, and waste footprints by half. They will expand plant-based menus, switch to reusable cups, and invest in regenerative agriculture, reforestation, forest conservation, and water replenishment. Starbucks is also investing about $97 million in new community solar projects. It will supply solar energy to 24,000+ households, small businesses, nonprofits, churches, universities, and Starbucks Stores. Starbucks doesn’t only serve coffee but also helps its planet.
https://stories.starbucks.com/stories/2020/starbucks-solidifies-pathway-to-a-planet-positive-future/
