Unit 11 Course Materials

In Unit 11: Operations Management, we will explore this core component of every organization. Regardless of for-profit or not-for-profit status, size of the organization, and type of product or service sold, each organization aims to do things as efficiently and as effectively as possible. The Operations team works to develop and implement processes and procedures to streamline efforts and to keep up with technological advances, ongoing competition, and consumer expectations. We will explore how operations works to make production — from planning to quality assurance — as efficient as possible.

By the end of this unit, you should be able to:

  • Define operations management
  • Explain the role of the operations manager
  • Explain how operations management relates to the service industry
  • Describe project or job-based production
  • Summarize the components of supply chain management
  • Differentiate between supply chain management and logistics

In order to successfully complete this unit, you’ll need to do the following:

1. Read this Open Educational Resource (free to access): Module 12: Managing Processes¹

2. Watch this video2 (also embedded below) to learn a bit more about Operations Management. We’ll discuss this in more detail, but here’s a quick introduction:

As always, if you need more information, you can ask me a question. For information on due dates, check our Course Schedule.


1CC LICENSED CONTENT, ORIGINAL Why It Matters: Managing Processes. Authored by: Linda Williams and Lumen Learning. LicenseCC BY: Attribution

2Frankfurt School of Finance & Management on YouTube: What is Operations Management? https://www.youtube.com/watch?v=nG5-52a5lRo