Talisha Smith
Professor Brielle Buckler
Business 311-1801
Covid-19 and its Effect on Businesses during the Pandemic
Covid-19 took everyone by surprise, not only did it cause millions of people to get sick across the world, it also killed millions of people. Because of this it caused a lot of businesses to shut down for months and when they were able to reopen a lot of restrictions were placed on them. Do to this a lot of businesses have lost a lot of money. Although the united states suffered from other pandemics in the past it happened decades ago so todays businesses were not equipped to deal with it.
Some of the challenges that a lot of businesses face are bad reviews via social media. In the past businesses only had to worry about a bad review via word of mouth but every since social media has become so popular amongst people negative reviews travel a lot faster then before. All it takes is one unsatisfied customer to comment and others seem to follow suit. When this happens it makes future customers second guess a purchase and can create a decline in sales. To prevent this I think that businesses should get back to unsatisfied customers promptly and find out why they weren’t satisfied. Then they should try to rectify the problem and offer a half off discount for future purchases.
Another problem businesses faced was having to work from home. Due to the pandemic a lot of people had to start working remotely if they weren’t considered essential workers. Due to this factor a lot of important information is being kept on laptops and can be accessed through Wi-Fi and peoples information can be leaked. This causes people to be scammed and for their accounts to be hacked leading up to charges and purchases made by the hackers. People’s identities are not protected and that isn’t safe. To prevent this from happening the company can put software in place to prevent hackers from hacking into systems while employees are working from home.
Since the pandemic started businesses are operating with less capacity, which means companies are losing money. Gov Cuomo put this plan into action to lessen the blow of the virus and to stop it from spreading so rapidly. I think that businesses should set up appointment slots so that people can book them accordingly. another plan is to offer online services for small businesses who depended solely on people coming to the store.
covid 19 did not affect me at all. I am an essential worker and i work in the ER. It was a scary situation for me at first but as the days went by I was able to overcome my fear. We have to wear protective gear at all times such as eye wear, n-95 masks as well as a surgical mask and we also have to wear scrubs under or gowns. I kind of hated working for the hospital in the beginning because I was afraid of catching the virus and losing my life, but I am proud to work in the health field and make a difference
