• What do you think is the most demotivating part of Harper’s job?

I think what is making Harper want to leave the most, is the extra workload she is doing and the fact that she is not getting recognized for the extra work that she is doing.  When her old boss left and she took on the extra responsibilities, it seems they put those on her without any other incentives or bonuses for that work. What’s more is that her new boss doesn’t seem to meet with her or at least doesn’t seem to talk to her about her workload and what he can do to help.

• If you were an HR manager meeting with Harper’s supervisor, David, what advice would you give to help them re-engage Harper?

I would say that he should sit down with Harper and have a good and open discussion about Harpers workload and the responsibilities she has. She needs her work to be clear and defined. I think if they are going to give her more work, then they should either A) Promote her to Joses old job and hire someone for her position. That would get someone in the missing position and also decrease her workload and hopefully make her happy with where she is. Also she is somewhat familiar with the job, and is definitely familiar with her old job, so she would be able to be very helpful to the new employee that takes her old position. or B) Fill Joses job with another person, and get Harper back to the same workload she was happy doing, also should make sure that whoever fills Joses Job is a good communicator and will tell Harper what needs to be done clearly.

• What would be the downside of losing Harper as an employee?

Well according to the case study, Harper loves what she does at the company. So losing an employee at your company who loves what they do is always going to be a downside for the company since now you just lost an employee who probably does really good work since they love what they do. Not only that but now it will cost them money to find, hire, and train a new employee if Harper leaves, and they may not even get an employee that loves the work as much as Harper does.