What do you think of the wacky strategy of Zappos? The wacky strategy that Zappos is implementing into their company is not a bad way to run a business. I believe if, you can get the right people that can show growth and progress in this type of work environment then, its a good approach to put your business on the map with. With this approach though you have to be very careful with the people you hiring, you have to really pay close attention because any little mistake can cost you big. The way Zappos is going about itwith a thuralinterview process is that they won’t hiring you unless they see themselves hanging out with you outside the work place.
Why do you think this company takes a radical approach? I believe this company takes a radical approach to the way they run their business because, they wanted to be different.Other companies use products to be differentiated from others but this company wants to use company culture because, it can not be physically stolen from others. The reason why this company takes this approach is because, every other company follows the same approach and doesn’t really give company culture a lot of notice, they focus more on productivity. I believe it’s always good to focus on productivity but, if you can connect with your employees or if, they don’t feel comfortable at their work place they won’t want to produce or even work their anymore.
Is their another company you can think of with excellent customer service ? Their is not a variety of companies that provide and thrives on excellent customer service as Zappos because, most companies thrive on productivity. The only company that comes to mind that provides excellent customer service is Trader Joe’s. This company is the type of company that works for the customer needs while making sure theirs needs is meet, by working through a strategic plan. They have this rule that if a product in the floor has been not reprised to what they product is, you will get that product for free. Them implementing this rule allows them to have a good relationship with their customer and to let their employees knowthey mess up their gonna lose money?
Would you want to work for this company ? Why or why not ? After reading and hearing about the way Zappos runs their company and to see that their using a different approach, I would work for this company. I would want to work for a company that cares about their culture so that their employees will want to come to work and enjoy themselves while producing exceptional work. I feel that I will excel really well in this type of work environment and probably wouldn’t want to leave that type of atmosphere for somewhere that does have this.
