Retention

  • What do you think is the most demotivating part of Harper’s job?

I think the most demotivating part of Harper’s job is having an extra unrewarded workload after losing a good coworker who made the job tolerable with her along with the fact her work has not been recognized in four years. Usually, most people would ask for and receive a promotion within 2 years of working, yet Harper has been providing quality services for 4 years yet staying in the same role.

  • If you were an HR manager meeting with Harper’s supervisor, David, what advice would you give to help them re-engage Harper?

If I were an HR manager meeting with Harper’s supervisor, David, I would definitely suggest David to ask about Harper’s emotions and how she’s dealing with the workload and losing a valuable coworker while complimenting and bringing notice to her achievements. If given the chance, I would recommend Harper to ask for a raise or promotion while mentioning that she deserves one after all she’s done for the company. Clear expectations should be set ans negotiated if it’s unfair for Harper’s work-life style, and the team can come to an agreement on how to split the work or giving Harper a promotion.

  • What would be the downside of losing Harper as an employee?

Harper is clearly a very hardworking and talented employee who does her job well and manages to take care of extra workload or issues like losing Jose. She has had the same role for 4 years without much complaint, displaying her loyalties. I’m sure her friends know about how she enjoys her job and generally having nice things said about companies, though small, it’ll spread. Losing Harper means losing a talented and loyal employee which decreases customer relations and employee morale. Other employees will be burdened with Harpers work when she quits and start wondering why she quit after 4 years and might want to as well. Some customers may be used to Harper’s services as well and not like whoever fills her positon next, along with training a new employee is extra work and possible wasted time.