1. What makes Ray Kroc and the brothers different from each other?
Ray Kroc is the kind of business man whose focus is more honed in monetary gain, and while both Kroc and the brothers value efficiency in the workplace, the way they view efficiency is severely different. The brothers are more concerned with their product being as they originally intend it to be made even if it means their profit margins are not as large as it could be, whereas Kroc replaces their milkshakes with vanilla and chocolate powder packets to cut down on electricity costs. If the food is “good enough,” then it’s more than workable for Ray Kroc, whereas the brothers do not think that something being workable means it’s good enough to sell to customers.
They will not compromise the quality of their food or their integrity in order to cut costs and create more revenue for themselves. It’s not within their character to do so, and their good natured-ness aids in their downfall as Kroc is like a shark who smells the blood in the water, and the McDonald brothers are very much wounded. Within an exchange between Ray Kroc and Dick McDonald, their contrasting characters can be best shown; Ray Kroc says, “Business is war. It’s dog eat dog, rat eat rat. If my competitor were drowning, I’d walk over and I’d put a hose right in his mouth. Can you say the same?” Dick McDonald replies, “I can’t, nor would I want to.”
2. Do you think the McDonald’s brothers did the right thing by selling out to Ray Kroc? Did Ray Kroc give the brothers a good deal?
I don’t believe that the brothers did the right thing by selling out to Ray Kroc, but I also believe that they ended up feeling cornered because of the predatory nature of Ray Kroc and were left with little to no other options. Much of the deal made was not written down and was done on a “handshake basis,” which is what made most of the deal sour as Kroc did not honor the handshake or live up to his promise of giving the brothers 1% propriety, which would have given them the most financial gain of anything with the deal made in that handshake moment. They were able to keep their location in San Bernadino as a non-negotiable as a show of goodwill to their employees for their loyalty, however as a result of their good nature and naivety they did not benefit from the deal in the long run whereas Kroc did.
3. How did the local store franchisees make money?
After overhead costs (utilities, supplies, etc.) are subtracted from the actual services and sales, the franchisees are able to take home their total earnings/revenues. Franchisees being responsible for the overhead costs was a part of the reason why Rollie Smith shared his concerns with Ray Kroc since the cost of their electricity bill was much higher than they were anticipating. This also then led to the later issue of product integrity that Kroc and the brothers butted heads on, as Kroc changed the way the company approached the creation of milkshakes in order to cut back on those electricity costs.
4. How did Kroc make money? How was that different than the franchisees, running the local stores?
Kroc entered the real estate business with the assistance of Harry Sonneborn. He leased the land/building to the franchisee’s and would make money because of the monthly rental fee, and would earn 4% of the franchisee’s monthly sales. It created a hierarchy and gave franchisees an incentive for quality control, especially since their money is solely earned from sales of their food/product in customer-facing transactions, whereas Kroc does not have to deal with the day-to-day hassle and stresses of operating the restaurant.
5. Does this film change your view of McDonald’s?
In some ways it does, and in other ways it doesn’t. For larger companies to make such exorbitant amounts of revenue every year, somewhere down the chain of employment there has to be people who are not being compensated adequately for how much profit their work really produces. It’s unsurprising that a billion-dollar company has dodgy beginnings, but I did not anticipate that it would have begun from two good-natured brothers being scammed and conned. The brothers have still not been compensated for their contributions to this day, and I understand the legality would be difficult to prove, but it is morally repugnant that the companies will turn blind eyes to these kinds of issues unless someone legally rules that they have to address it and appropriately compensate whoever is ruled to be compensated. It is especially egregious since the company is named after the brother’s.