Retention

  1. The most demotivating part of Harper’s job is the lack of communication that she has with her new supervisor David. Harper was accustomed to having an open line of communication with her previous supervisor Jose that she no longer has. In the past, Harper was able to express issues and concerns and be afforded assistance and direction by Jose. David does not seem aware of Harper’s workload and I believe the problem starts there.
  2.  I would discuss with David the benefits of having open communication in the work environment. In Harper’s situation David should be aware of the additional workload that Harper has inherited due to Jose leaving. This would not be an issue if Harper trusted David enough to have these conversations with him. David can correct this by having established meetings to go over issues with all of his team members, chances are it’s not just Harper that is having these issues with David. I would also advise David to set some time aside to learn the roles of the members that comprises his teams. This way he would have a better understanding of their roles which would put him in a better position to direct them and also create reasonable expectations for his teams. I would also advise David to come up with goals and employee development plan that details his developmental plan for his teams.
  3. Harper has been with the company for 4 years, so there are many downsides to losing her as an employee. Harper is an experienced and knowledgable employee. She was able to take on additional work and responsibilities after her supervisor departed without the mention of being trained on those additional tasks. Harper also displayed her loyalty and commitment to Marketable, Inc. Harper is not being recognized for her work and contributions to the company but is still performing at a level where it’s impacting her work/life balance. It also seems like the company is already having a hard time replacing Jose, so if Harper leaves then the problems will just compound and start to impact the other team members.