Chelisa Ramsahai

Week B Assignment

The fast-food company that I enjoy and will be discussing is Chick-fil-a. This company is known for having one of the best customer service ratings because their employees go above and beyond in making sure their customers are satisfied. The company in return offers its employees many benefits such as giving out scholarships for studying, helping them to one day become franchise owners, and having good leaders for them to follow.

Chick-fil-a helps their communities in many ways. They often donate to many good causes, and they have donated 5 million dollars to 34 non-profit organizations through the Chick-fil-a true inspiration award program and 75 thousand dollars to the journey to dream program which helps teens that are homeless or have experienced physical abuse, drug abuse, or even deportation. These donations have helped many people within different communities and even save some.

The company also tries to be energy conservative through its sustainable design, back in 2019 the company started a program whereby they reduce their construction waste when building their new franchises. Construction waste was piling up in landfills, unable to be reused, with projections showing the global volume of annual construction waste to reach 2.2 billion tons by 2025. With more than 100 new restaurants planned for the next year, Chick-fil-A wanted to be part of the solution. So, they followed a process called “Lean Construction” and by doing so they saw a 50% reduction in construction waste which was beneficial for our planet. This also helped in reducing carbon footprint.

Chick-fil-a cares for its customers so they always try to get the best quality goods to make its delicious meals. They stand by the saying “Food is essential to life, therefore make it good”. They get their goods from supporting local suppliers and local farms which also brings jobs to these communities. Even though they take a hands-on approach when it comes to verifying their food suppliers making sure the quality and safety standards are met.

Overall chick-fil-a is a well-diverse organization that follows the values that they are here to serve, they believe in working together, they are purpose-driven, and they pursue what’s next. They do not have a lot to work on in making their franchise a better one as they are already doing a good job. However, I feel that since the covid-19 pandemic Chick-fil-a has not been 100% in customer service and customer accommodations since they had to change accommodations during the pandemic and since then they have not switched back. They need to take customers into consideration and have more eating space so that customers can sit and enjoy their meals. They could also be more energy efficient by using solar panels for electricity instead of using the typical power grid.

Chick-fil-a should also now have a more vigorous workplace health and safety plan in all employees should follow in making sure the surroundings are always clean and customers are safe in a purified area. Other than that, I think Chick-fil-a is a successful organization that has employees with good ethics, it’s an environmentally friendly organization, and benefits the communities they serve in more than one way.