The Joneses
The movie The Joneses used the facade of a nuclear family to help promote and sell their products. I don’t believe the way they lived and presented themselves could be categorized under personal selling. Personal selling is a marketing technique that uses one-on-one interactions with an individual buyer to cater to his specific needs and preferences to complete a sale. The salesperson can gauge interest as he pitches his product or service and adjust his presentation to fit that specific customer’s needs. This in-person approach helps facilitate sales by creating a relationship with the buyer while getting immediate feedback so as to better pitch a product. While it uses the building of personal relationships to help sell their products, there is still an element of you knowing that you are interacting with a salesperson.
The Jones family operated under the guise of creating relationships on a personal level, with each of them catering to their specific ‘target group’. They conveniently left out their personal agenda to sell as many products as possible. They preyed on the vulnerabilities of the community, and the psychological need of a person to want and have what their peers do in an effort towards social acceptance. That knowledge of knowing when you’re being sold a good pitch can help a consumer separate from the emotional need to want what their peers have. The Joneses technique lacked the separation between a person’s actual needs and emotional wants. The community wasn’t aware they were being pitched to, which lowered their boundaries and made them more vulnerable to persuasion. It better falls under the category of stealth marketing, which is a subset of guerilla marketing.
The Jones family sale tactics are similar to some of the marketing tactics used by companies today. One of the techniques used was word-of-mouth marketing. An example of it in the movie was when Steve used it to increase sales of the golf club he was promoting. Netflix utilized word of mouth marketing by providing quality services, and personalized recommendations, ultimately ensuring their spot as a household name. They also use social media to post trailers and memes to help spark conversations about their shows. It generates discussions and continued interaction, helping spread their name.
Another one of the strategies employed was product placement. The Joneses used the subtle placement of different products to spark interest, and when asked about them, they were able to quickly pitch its benefits without people realizing what was happening. Starbucks subtly used that technique to generate media buzz and attention when a Starbucks cup was left on the set of Game of Thrones during a scene. What was a so called “blooper” was actually a well-planned publicity stunt capturing people’s interest, causing chatter, and increasing brand visibility. It benefited both Starbucks and the show Game of Thrones, with both gaining traction online.
The technique used by The Joneses was very effective and vastly improved their sales, but it was marketed through unethical means. A company can have full liberty to promote their products in a range of ways, but once they remove the boundary between buyer and seller, they’re guilty of using emotional manipulation to sell their goods. (Not that that doesn’t happen in other ways.) The Joneses preyed on the vulnerabilities of the people around them to meet their needs and increase sales. It has the ability to send someone on a drastic downward spiral of unhealthy behaviors with irreversible consequences. We see that in the movie when Larry goes into debt trying to keep up with the Joneses, hoping it’ll help improve his relationship with his wife. The Joneses portrayed themselves as the perfect family, ultimately leading Larry to believe it was achieved through their material belongings. Had he known they were peddling a fairy tale rather than reality using an invasive marketing technique, I don’t believe he would’ve fallen into the trap that led to his untimely demise.
I would have no opposition to being friends with one of the members of the Jones family but would only feel betrayed once I discovered what they stood for. I would feel manipulated and taken advantage of if I knew someone had developed a close bond with me just to fulfill their agenda. Relationships can’t be built and then remain intact while standing on a lie.
The Joneses is an interesting movie that sheds light on the potential manipulation that companies may use in the name of marketing. It brings awareness to the many ways a consumer may be persuaded into a purchase by an outside influence they aren’t consciously aware of.