Zappos is eyewear, and other clothing, to benefit from economies of scope. I don’t think this company takes such a radical approach because is not a hard task for customer service and engages people to buy the item the company provides to the public. The company I know that has great customer service is MicroCenter they have great customer service they treat people the right way that will make the customer come back and shop again. Yes, I will work in this company I like interacting with others I also understand everything about marketing and how to make a customer buy something that the company is providing. Many retail positions involve working with customers in a sales or service capacity, making retail a good choice if you enjoy helping customers by providing information or solving problems.
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