Cyn Diaz's Portfolio

Resume

Cynthia Diaz’s Resume

Cynthia Diaz

Diazcyne@gmail.com ♦ (917) 543-2698

Adaptable and ambitious individual with good problem solving and interpersonal skills with extensive experience in customer service and leadership. Superior communicator able to work with a team and leadership to increase

productivity and success in the workplace.

RELEVANT EXPERIENCE

Customer Service ♦ Conflict Resolution ♦ Detail Oriented ♦ Leadership ♦Organizational Skills ♦ Community Relationships ♦ Public Speaking ♦ Bilingual Translator/ Interpreter

Education: August 2020- June 2023

♦Borough of Manhattan Community College, pursuing a degree in Allied Health Sciences for Respiratory Therapy
♦Spanish Translation/ Interpretation Certification

PROFESSIONAL EXPERIENCE

Professional Training in treating patients with conditions affecting the cardiopulmonary system. Also treat conditions such as asthma, emphysema, pneumonia, cardiovascular disorders, and trauma.

Healthcare Facilities :

  • Mount Sanai (West)
  • Mount Sanai ( Morningside )
  • Cliffside Nursing Home

(2021-2023)

Hotel Experience :

Mini Bar Attendant

The Dominick Hotel

  • ●  Responsibilities for restocking and maintaining refrigerators for all 130 rooms on a daily basis
  • ●  Ensure cleanliness and appearance of minibar and snack tray area in rooms
  • ●  Responsible to charge each room and enter data for all items taken from minibar and snack tray; Ensure inventory of all items and reorder accordingly
  • ●  Trusted with confidential information on guests account information, orders, and privacy.
  • ●  Assists Manager/Supervisor in development and/or changes of scheduling due to hotel occupancy and time off requests
  • ●  Divide workload/ schedules amongst peers
  • ●  Train new Mini Bar Attendants
  • ●  Overall diverse skills in Hospitality including Room Service, Phone Operations and Banquets Service
  • Senior Teller & ATM Custodian January 2007 – December 2009 Bank of America, New York
  • ●  Ensured daily compliance with security regulations at teller workstations and vaults
  • ●  Increased customer interest and awareness of bank products and services through promotions and referrals to sales staff
  • ●  Provided assistance in training and supervising new tellers
  • ●  Responsible in assisting supervisor with staff schedules
  • ●  Maintained 100% accuracy of daily inbound and outbound currency shipments of up to $1million
  • ●  Informed and educated customers on their basic financial accounts, and beneficial company products and services.
  • ●  Monitored bank vaults to ensure cash balances are correct, and day to day operations are correctly entered into the system.

March 2010 – August 2021

Hostess

September 2006 – January 2007 Lombardi’s Restaurant, New York

  • ●  Addressed guest inquiries and issues, solved problems and provided product
  • ●  Greeted guests walking in the door and ascertained guests’ needs.
  • ●  Provided an elevated guest experience to generate a loyal clientele.
  • ●  Organized reservations and walk-in parties to ensure guest satisfaction.
  • ●  Maintained constant communication between management and all other employees to provide smooth operations in an extreme high-volume environment.

  • Cashier
  • ●  Monitored orders and ensured they arrived in a quick and in an organized manner.
  • ●  Swept, mopped, and kept up with cleaning tasks regularly.
  • Skills
  • ●  Proficient in Microsoft Office/ Word/ Excel
  • ●  Ability to prioritize and manage several tasks simultaneously
  • ●  Fluent in Spanish , Spanish Translation Certification
  • ●  BLS Certification /CPR
  • Ability to monitor , set up and troubleshoot ventilators , ventilator circuits and oxygen tanks .
  • Recommend as well provide appropriate respiratory medications for patients with respiratory issues or distress in both emergency situations as well as maintenance conditions.

  • VOLUNTEER EXPERIENCE
  • Active member with Wounded Warrior Project, New York
  • AARC
  • NYDART
  • Veteran Affairs