1) What do you think is the most demotivating part of Harper’s job?
First of all, as we can learn from Harper’s situation and as learned and discussed in this chapter, the common demotivating reasons do not necessarily arise from salaries or compensation conflicts, as might be thought. In Harper’s situation, what causes her demotivating and psychological withdrawal is the fact that she feels overwhelmed with the new situation in her company. She feels that the workload has become too heavy and that she is not recognized and appreciated for the effort and investment she puts into the work. Moreover, her communication with the new manager is not as good as it used to be with the previous one, and she feels that The job and job definitions are not clear and defined.
2) If you were an HR manager meeting with Harper’s supervisor, David, what advice would you give to help David re-engage Harper?
If I were the company’s HR, I would start by trying to show David the situation and open his eyes. He might not be aware of the problem as he is still adapting to the new place and job. I would tell David about Harper, For her abilities, extensive experience she gained in the company, and tremendous value to the business.
Then I would suggest to David a few practical solutions:
- Recognize and reward Harper for her hard work and performance. Maintain constant open communication and feedback.
- Provide Harper with precise job descriptions, and align his expectations of her. Try reorganizing the division of labor so that Harper isn’t required to do everything.
- Provide Harper with career advancement opportunities and career paths, so she feels like she is progressing and realizes her potential. As she is still young and has many more years to contribute to the company.
- Approach Harper and value her work by offering rewards like more comfortable working hours, vacation days, and enrichment.
3) What would be the downside of losing Harper as an employee?
As we learned in the chapter, the downside of losing Harper will have both direct and indirect costs. The direct cost of losing Harper will be the costs that lie within the recruitment process of a new employee, such as advertising, testing, time of interviewing, and training. The indirect costs of losing Harper will mainly be the psychological effect on her coworkers, loss of knowledge and productivity until the new employer fits in, and the loss of customer satisfaction.
To sum up, I have to admit that in this chapter, I have learned that HR has a vital role in a business’s success. And that there are much more consequences and factors to think about when terminating staff than what is immediately apparent. The hassle of hiring a new employee pales compared to the costs and harm done to the business.