Resume

EXPERIENCE

HILTON GRAND VACATIONS

Contract coordinator September 2022 – Present

• Prepare and generate contracts and related closing documents accurately.
• Verify data entry through company software and program systems reviewing documents.
• Process payments for various transactions (Maintenance Fee, Interest Due, Wire Transfers, scan checks), while ensuring payment is made to the appropriate project.
• Process and handle rescission/cancellation, as needed.
• Acquire credit card authorizations and retrieve credit reports for all sales.
• Generate closing reports and financial closing sheets, as needed.
• Work on developing contracts knowledge for all contract-type transactions.
• Complete prescribed activities daily as noted on opening and closing checklists.
• Work closely and maintain a professional relationship with Quality Assurance department to acquire vital documentation to complete contract files on time.

WORLDGATE RESORT / WYNDHAM HOTEL

Agent collector August 2021 – August 2022

• Management of client portfolio, making mortgage and maintenance collections by email and telephone, offering payment plans to all owners. Exceed the stipulated monthly goal. Execution of Quit Claim Deed and Deed in Lieu.
• Responsible for counting all the cash that enters to the hotel and making daily accounting reports (general cashier, petty cash, deposit, chargebacks, resort fee, invoices, inventory, and payroll, AR)
• Customer service. – Provide effective customer service, being able to answer all the questions that timeshare owners have. In charge of making and sending digital content regarding timeshare (welcome letters and holidays letter). Sending the reservation form to the department in charge.
• Assist the Human Resources department and the activities coordinator in the different types of events that the hotel holds (decoration for holidays, parties, giving ideas of different activities that guests can carry out within the hotel).

MOUNT SINAI HOSPITAL

Porter July 2020 – June 2021

• Cleaned the apartments for a building owed by Mount Sinai Hospital.
• In charge of the supply room and making list for order of supplies.
• Front desk receptionist (internship)
• Check-in and Check-out.
• Entry of patients in the system.
• Making calls for follow up.
• Delivery of MTA card for the transportation of patients in case the insurance includes transportation.
• Review of health insurance cards and ID.

JMS CORPORATE CLEANING SERVICES, INC

Vendor April 2019 – July 2020

• Keep offices clean
• Inventory
• In charge of the supply room and making list for order of supplies.

PRITCHARD INDUSTRIES INC

Vendor August 2018 – September 2018 (temporary job)

• Keep offices clean

GUAYAQUIL BANK (Ecuador)

Personal Banker July 2017 – December 2017

• Offer bank customers and new customers bank products such as credit, credit cards, savings account, etc.
• Achieve customer loyalty and satisfaction.
• Solve the problems that the client may have with our products and services with quality attention.

BOLIVARIONO BANK (Ecuador)

Banker services assistant (call center remote) October 2016 – December 2016·

• Solve the problems that the client may have with our products and services with quality attention.
• Introduce new products and services.

PACIFIC BANK (Ecuador)

Teller August 2013 – May 2015

• Realization of withdrawals, deposits, transfers, and other payments through the banking platform.

Banking services assistant / Hostess Supervisor June 2015 – July 2016·

• Solve the problems that the client may have with our products and services with quality attention.
• Introduce new products and services.
• Make sure all bank hostesses achieve their monthly goal.
• Creation of hostess’s schedules and coordinated transportation to the different locations.
• Creation of daily reports.
• Worked together with ATM team to salve any inconveniences with ATM machines.
• Marketing.
• Work together with Security department and reception to ensure that all the clients need to do a check-in or check-out if they have meetings in other departments.
• Check list of providers and ensure the schedules are correct.