1. The most demotivating part about Harper’s job is taking on extra work without any added benefits. Even if her extra job duties were interfering with her personal life I believe if she received any perks at work perhaps a financial bonus then being behind on her personal to do list wouldn’t make her feel so overburdened.
2. If I was an HR manager I would advise David to implement these fundamental principles that’ll help mend the employer and employee relationship with Harper. Every boss should make efforts to build a rapport with employees. Treat them as a friend, at least a peer. Not as a subordinate. Employees should be given respect, this will help employees be confident in their work ethic. All employees are adults. Give them that respect. Allow them enough autonomy in how they complete their work. Setting clear expectations on roles and responsibilities right from the start. An employer should also make efforts to motivate their employees. The key to motivate your employees on a daily basis is to be genuinely concerned about their lives, as simple as that. What I mean by genuine concern is that you always care about what they’re working on, their progress, the challenges they encounter etc. At the same time, provide them with feedback on their work and compliment them for their achievement. 

These are only a few of the fundamental principles that must underpin any employer-employee relationship. You won’t have to worry about inspiring them on a daily basis once you’ve established these. Employees would eagerly anticipate going to work each day.

3. The downside of losing Harper as an employee would be that the company would be lacking one dedicated employee. Harper is very team oriented and has been a member of the company since graduating college and seems like she would continue her career with the company if she was just treated fairly. Harper takes on extra work if she needs to which makes her a reliable employee which is important for a big company.