Fountain House
Community Member | volunteer position | 2020 – present
https://www.fountainhouse.org/
- Leads tours of Fountain House for various donors, visitors, and politicians, including NYC Mayor Eric Adams, NYC Public Advocate Jumaane Williams, and New York Congressman Jerry Nadler
- Maintains and troubleshoots the Fountain House intranet (intranet.fountainhouse.org) and community website (fountaindaily.com)
- Manages IT support ticketing system for Fountain House members and staff
- Instructs and supports members of the community with 3D printing, 3D modeling, and digital literacy, including tablet, computer, and phone support
- Admin for Fountain House’s Azure Active Directory, Zoom, and Slack
- Presents on Fountain House model to a variety of audiences and stakeholders
- Participates in several decision-making forums that affect the day-to-day program including COVID protocols, general programming, and digital accessibility


International Center for the Disabled (Institute for Career Development)
Networking Academy IT Instructor | Full-time paid position| 2019 – 2021
- Led CCNA instruction for 40+ Networking Academy students with disabilities, increasing pass rate to 100%
- Provided remote or in-person technical support to diagnose and resolve device issues for 80+ students, increasing overall student participation and engagement during the Covid-19 pandemic