Author Archives: Yelyzaveta

Retention

– What do you think is the most demotivating part of Harper’s job?

Harper is unmotivated since Jose is no longer her supervisor and her new boss David is not as close and friendly with her as Jose is. Also, due to the increased workload, she lost her work-life balance, which prompted her to think about leaving the place of work, which she used to love.

– If you were an HR manager meeting with Harper’s supervisor, David, what advice would you give to help David re-engage Harper?

In place of an HR manager, I would advise David to reconsider his relationship with employees and the conditions that he provides to them. For example, he should have known the employees better in order to better understand them and take into account their condition. David should also distribute all assigned tasks between employees evenly so that, as in the case of Harper, she is not overloaded. He can also organize awards for employees, like Harper, who take on a lot of work.

– What would be the downside of losing Harper as an employee?

The disadvantage of losing an employee like Harper would be the loss of a skilled, experienced worker.  Also, hiring a new employee may not always be profitable. For example, it will take time and a loss of money to train new employees. It is also not guaranteed that a new employee will work with an already formed team.

The Founder

1.The McDonald brothers were entrepreneurs who were primarily concerned with the quality of services.  They were focused on fast and high-quality fulfillment of their obligations. The Macdonald brothers pondered, experimented and did not give up which led their business to such success. They were innovators who were not afraid to put their seemingly unsuccessful and crazy ideas into practice. In turn, Ray Kroc just wanted to make as much money and success as possible no matter what. He was focused on commerce and making money, while ignoring the principles and rules of the founders, which led the business to success.

2.On the one hand, it’s good that they sold him a franchise, since Ray Kroc successfully distributed other franchises in America, and made this catering popular. On the other hand, the McDonald brothers did not want this, they wanted to have a family business that they could personally control.

3.Franchises were focused on commerce and making money, while ignoring the principles and rules of the founders that led the business to success. Franchise owners introduced innovations that violated the original rules.

4.Ray Kroc opened a franchise corporation in which he attracted new investors for business. He deliberately outwitted the brothers by buying out their business and began to change the rules appointed by the brothers.

5.I didn’t even know that behind such a world-wide popular catering, there was such an intricate and time-consuming story. To date, the innovations invented by the MacDonald brothers are working successfully. McDonald’s still pleases consumers with fast service and low prices.

Is Starbucks ethical?

Business ethics are the moral standards and principles that guide a company. The presence of moral and ethical standards can serve as a guarantee of a comfortable existence not only for people in everyday life, but also in doing business. This gives owners the ability to manage relationships within and outside the company. Compliance with ethics gives companies some advantages, for example, an advantageous position in the market, respect and understanding within the team, employee involvement, customer loyalty. Companies that adhere to ethics have a social mission and in one way or another improve the quality of their work, giving benefits and incentives not only to employees and customers, but also to the environment.

     One such company is Starbucks. Millions of people around the world know and love the drinks of this company. Starbucks has long won the hearts and trust of people by improving the quality of drinks, service and work. Starbucks believes that sticking to ethical business practices helps them stay successful in the industry. Starbucks executives set up a web page where customers leave feedback and suggestions regarding the shortcomings in the business, in turn, they improve the quality of work. Starbucks is trying its best to improve its operations and reduce the damage it does to the environment. In terms of improvements, they have invested a large amount of money ($5 million) to develop more heat-resistant cups for hot drinks.

     Just like many businesses, Starbucks respects nature and natural resources and tries its best to save it. For example, they have already introduced reusable cups and plan to build on this by cutting disposable cups completely and using recycled or reusable cups instead. This company wants to reduce waste and also use recycled materials. Another important point is food waste. It’s not a secret that after a shift closes, there’s a lot of unsold food left at the end of the day. Previously, this food was simply thrown away, which would certainly incur great losses and waste of products. But Starbucks teamed up with Feeding America in 2016 to donate their unsold food, which they are very proud of. Because they not only benefit themselves but also help starving people. 

Starbucks also:

– invests in farms that grow and supply coffee beans. They want to provide 100 million coffee trees for farmers to develop and participate in the Sustainable Coffee Challenge.

-supports the LGBTQ+ community by donating money and actively participating in pride events.

-reducing the amount of water consumed.

– work with dairy farmers and The Nature Conservancy to improve their conditions.

-they have developed strawless lids for cups, which on their part will help to avoid environmental pollution.

     The guarantee of success for doing business is the quality of work, it depends on the situation in the team.  Accordingly, the quality of work and the success of the business will depend on how the manager distributes priorities and provides working conditions. Starbucks also cares about its employees, giving them many privileges. For example, it covers paid off time (vacation, holidays), work-related expenses, in store discount(30%), and even health coverage. If employees are satisfied with their job position and conditions, they will work better and more productively, which will lead to greater customer satisfaction.

     Starbucks participates in many organizations that help the environment in one way or another, and this deserves the love and trust of customers. After all, you will agree that buying goods in a friendly and supportive place is much more pleasant. Moreover, with our purchase, we each time participate in the development of the business and all the organizations supported by that business. 

https://livingourvalues.starbucks.com/en-us/living-our-values

https://www.starbucks.com/about-us/business-ethics-and-compliance/

https://stories.starbucks.com/stories/2022/starbucks-innovates-tests-and-learns-from-store-partners-to-achieve-waste-goals/