{"id":1707,"date":"2025-08-06T15:54:52","date_gmt":"2025-08-06T19:54:52","guid":{"rendered":"https:\/\/openlab.bmcc.cuny.edu\/bmcc-faculty-collaboratory\/?p=1707"},"modified":"2025-08-07T15:24:23","modified_gmt":"2025-08-07T19:24:23","slug":"troubleshoot-brightspace-email-and-notifications","status":"publish","type":"post","link":"https:\/\/openlab.bmcc.cuny.edu\/bmcc-faculty-collaboratory\/brightspace\/getting-started\/troubleshoot-brightspace-email-and-notifications\/","title":{"rendered":"Troubleshoot Brightspace Email and Notifications"},"content":{"rendered":"
Announcements and Messaging<\/a>, <\/span>Getting Started<\/a><\/div>\r\n\r\n\r\n
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Troubleshoot Brightspace Email and Notifications<\/h1>\r\n\r\n\r\n

Brightspace is configured to send email to the user’s @login.cuny.edu address. You may not be familiar with this as an email address, but it should forward email generated by Brightspace to the preferred email address listed in CUNY First. For a small group of people who have email addresses at multiple CUNY campuses, the CUNY First preferred email address is bypassed and email from your @login.cuny.edu address is instead sent to a different CUNY email address.<\/p>\r\n\r\n\r\n\r\n

Below are some steps to take if you are not sure if you are receiving Brightspace notifications and emails sent by students through Brightspace. Click on the “+” to the right of each for more detailed instructions.<\/strong><\/p>\r\n\r\n\r\n\r\n

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1. Check your Brightspace notification settings<\/h6>\r\n
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Your Brightspace notification settings control what types of actions within Brightspace trigger email notifications, rather than in-app notifications. Check the notifications widget on your Brightspace homepage to review and change your notification settings. If you are not receiving copies of emails that you send to students, you may need to change your email settings. If you are not receiving the email notifications indicated in your settings, proceed to step 2.<\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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2. Send a test email to your @login.cuny.edu address<\/h6>\r\n
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If you receive your test email at your BMCC address (or the CUNY address where you expect to receive it), no additional troubleshooting is needed – you are receiving all emails generated by Brightspace.<\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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3. Check your CUNY First preferred email address<\/h6>\r\n
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